Senior People Operations Consultant

ABOUT DEVELOPWELL

DevelopWell is a growing organizational development and HR consulting firm that partners with progressive, mission-driven organizations to create inclusive, effective workplaces. We focus on leadership development, organizational strategy, DEIJ, and HR consulting to support teams in building people-first cultures and advancing equity and justice in the workplace.

Our clients include leading social justice organizations such as SEIU, Palestine Legal, Advance Native Political Leadership, and Scale to Win. Our team is deeply rooted in values of diversity, equity, inclusion, and justice (DEIJ), which guide both our external work and internal operations. At DevelopWell, we believe in building an environment where everyone can thrive—clients and team members alike—and we are committed to fostering professional growth and learning opportunities.

We are seeking team members who share our passion for creating real-world impact through equitable, sustainable people operations and organizational development strategies.

ROLE DESCRIPTION

The Senior People Operations Consultant will report to DevelopWell’s Managing Partner and Principal Consultant, Akailah Jenkins McIntyre. This role requires an experienced consultant and project manager with expertise in HR, organizational development, DEIJ, and facilitation. You will serve as a lead consultant, working closely with our clients to advise on and implement people operations strategies, systems, and structures that are values-driven and results-oriented.

As a Senior Consultant, you’ll manage multiple client engagements simultaneously, working with organizational leaders to meet their people needs, while also contributing to business development by retaining and growing client accounts.

A TYPICAL DAY

The work of a consultant requires a lot of context switching, excellent project management skills, and the ability to prioritize and pivot as things shift and change. On a typical day, you will participate in internal client prep meetings, lead external coordination meetings with a variety of clients, use workblocks to create client deliverables, and coordinate with the team throughout the day to move projects forward. You’ll skillfully move from a 30,000 foot view into the weeds of projects seamlessly and intentionally, with a focus on creating polished, values-based systems and structures that produce real-world results.

PRIMARY RESPONSIBILITIES

Client Engagement - 85%

Client Service:

• Lead client engagements, manage relationships, and ensure all projects meet the goals of the client.

• Respond to client needs with professionalism while balancing scope of work, budget, and team capacity.

• Advise on and execute HR and people operations strategies, including performance management, DEIJ, leadership coaching, and benefits & compensation planning.

Consulting & Subject Matter Expertise:

• Act as project lead for people operations and organizational development projects, including equitable hiring practices, organizational planning, leadership development, and change management.

• Stay informed on best practices and innovations in HR, people operations, and DEIJ to ensure DevelopWell’s services remain cutting-edge.

• Lead training sessions, strategic planning meetings, and coaching for leaders and teams.

Project Management:

• Coordinate with internal teams and clients to ensure timely project execution, using project management tools such as Monday.com to track progress.

• Continuously seek ways to improve internal systems, tools, and processes to enhance efficiency and impact.

• Manage client deliverables, from developing frameworks and policies to facilitating leadership sessions and team culture initiatives.

Business Development:

• Identify opportunities for contract renewals and extensions, supporting the growth of existing client relationships.

• Participate in business development efforts by contributing to sales meetings, communications, and proposal development.

Internal Operations and Team Collaboration (15%)

Team Training & Feedback:

• Support the onboarding and training of Consulting Coordinators and Consulting Managers.

• Offer constructive feedback to colleagues, helping them navigate client relationships and improve their work.

• Contribute to DevelopWell’s internal culture of learning by leading and/or participating in team development sessions.

Process Improvement:

• Use client data and feedback to inform improvements in services and solutions, ensuring we continue to deliver high-quality, equitable work.

• Collaborate with the team to innovate new approaches and improve consulting templates, tools, and resources.

REQUIRED SKILLS FOR THIS ROLE

• 8+ years of experience in senior-level HR consulting or organizational development, managing complex projects and diverse client portfolios.
  

• Proven expertise in DEIJ facilitation, with a strong track record of driving diversity, equity, inclusion, and justice initiatives in organizational settings.

• Expert-level knowledge and proven experience leading large-scale projects and initiatives in HR strategy, organizational development, and people operations, including performance management, scaling organizations, inclusive hiring, strategic planning, and leadership development.

• Demonstrated ability to manage multiple, complex client engagements simultaneously, delivering high-quality results on time and within scope.

• Previous experience working as a consultant with a track record of delivering strategic solutions

• Extensive experience in change management, organizational scaling, and navigating complex workplace challenges with innovative solutions.

• Advanced project management skills, with a demonstrated ability to utilize platforms such as Monday.com, Asana, or other project management tools to ensure seamless client and internal operations.

• Exceptional communication and interpersonal skills, with the ability to influence, guide, and coach senior leaders and teams, while fostering a commitment to inclusivity, equity, and justice.

• Ability to work autonomously in fast-paced, dynamic environments and contribute to a collaborative team culture, with a focus on continuous improvement.

WE HOPE YOU BRING ONE (OR MORE) OF THESE BONUS SKILLS

• Certifications in relevant areas such as SHRM-SCP, SPHR, or Certified Diversity Executive (CDE), reflecting deep subject matter expertise in HR, DEIJ, and organizational development

• Specialized expertise in specific areas such as performance management, team and culture dynamics, or leadership coaching at the senior leadership level.

• Proven track record of facilitating leadership development sessions and conducting organizational assessments with demonstrable impact.

• Deep experience in DEIJ strategy implementation across various organizations, particularly within complex or large-scale environments.

• Familiarity and experience working with mission-driven organizations, nonprofits, or social justice-oriented organizations.

• Knowledge of or experience with labor rights, racial equity, and social movements is a plus, further grounding the work in equity and justice values.

WORKING AT DEVELOPWELL

• 32 hour work week

• Flexible work location including a budget to set up your home office.

• This remote position requires consistent phone and internet access at your home office location.

• The position will require up to 20% travel.

• Join a growing team that is building a healthy and equitable workplace!

• We are not currently offering U.S. visa sponsorship for this role.

SALARY AND COMPENSATION

• Salary range: $95,000 - $120,000, based on experience

• Health benefits: 100% paid medical, dental, and vision coverage for employees; 80% coverage for dependents.

• Retirement benefits: 401k plan with a 4% match after three months of employment.

• Paid time off: Unlimited PTO, including U.S. holidays and two weeks off in December.

• Other perks: Monthly stipend for cell phone/internet services, and the ability to work fully remote in a flexible work environment.

APPLICATION & INTERVIEW PROCESS

• How to apply: Submit your resume and responses to our application questions. Click the “Apply” button below to begin your application.

• Application deadline: Applications will be accepted on a rolling basis through October 31, 2024

• Target start date: November 2024

• Interview process: The application process will consist of three 1-hour remote Zoom interviews, a 1-hour exercise, and reference checks over the course of 3 to 6 weeks.

• Accommodation: If you require accommodations during the interview process or hiring exercise, please contact us with your request.

If your experience doesn’t exactly match the qualifications listed but you believe you would shine in this role, we want to hear from you! Please apply and tell us why you’re the right person for the job. Black, Indigenous, and other people of color, women and femmes, LGBTQIA+ individuals, people with disabilities, neurodiverse people, and formerly incarcerated or systems-impacted people are highly encouraged to apply.

DevelopWell is an equal employment opportunity employer and does not discriminate against applicants or employees because of race, color, religion, national origin, sex, age, citizenship status, disability status, genetic information, sexual orientation, or gender identity or expression of an otherwise qualified individual, or membership in any other class protected by applicable law. DevelopWell hires and promotes individuals on the basis of their qualifications for the job to be filled. We strongly encourage diverse applicants to apply.